FAQ
Requirements
Can I use my international driver's license?
Valid drivers licenses issued in your state or country is acceptable as well as international licenses.
Do I need insurance?
CDW insurance is included in the rental price, but only to a certain „own risk“, isk 350.000. If you want to lower your own risk, than a additional insurance can be bought. You may also need a "Gravel protection".
What are your age requirements?
You have to be at least 23 years of age.
Service
Do you pick up and drop off customers?
Yes, we have a service to pick up and drop off customers for rentals.
Do you deliver and pick up the vehicle?
Yes, we do provide these services.
Do you pick up at the airports?
Yes, we pick up from the airport and deliver to the airport.
Do you deliver at the hotels?
Yes, we do deliver at hotels but customer needs to be present to sign your rental contract.
Method of payment
What forms of payment do you accept?
You can pay cash, credit card or debit card.
Can I use another persons credit card for renting a vehicle?
Yes, but the card holder must present themselves with proper i.d. to sign the rental contract.
Deposit
Do I need a deposit?
Yes, a deposit may be required for security purposes. The amount of the requested deposit will be returned to you. We only accept VISA cards, as a method of deposit.
How much is the deposit?
The deposits is based on the type of vehicle, usually from $250.00 to $500.00 for cash deposits.
Type of vehicles
What type of cars do you have?
We have economy, compact and mid size cars.
Do you have automatic or stick shift cars?
We have automatic cars and stick shift cars, make sure you ask for a automatic shift in advance. Since most of our cars are manual.
Do you rent cars by the hour?
No, our minimum renta period is 24 hours.
Accessories
Do you offer accessories with your rentals?
We do have accessories that can be rented with the vehicles. The accessories are a baby seat, cushions and GPS systems.
Additional charges
Is there an additional charge for more than one driver?
Yes, additional charges apply when rental vehicle is to be driven by more than one person.
Is there an additional charge for fuel?
Fuel must be brought back the same way it was given to you.
Out-of-state
Can I drive out-of-state?
Oh no, that is not allowed.
Monthly Special
If I rent a vehicle for a month can I get a good price?
Yes, vehicles can be rented by the month and receive a special offer.
Discounts
Do you have AAA, travel agencies or airport employee's discounts?
No we dont, we offer everyone the same starting rate.
Do you offer coupons?
No not cupons, but frequent customers get a certain discount.
Returning vehicles
If I have a flight leaving during your closing hours, is there anywhere I can leave your vehicle?
Yes, we have a drop off service. Let us know in advance for instructions on where to leave your vehicle.
Any other questions? If so, then please send us a mail to route1@route1.is
Cancellation due to the vulcanic eruption
Due to the unique circumstances, Route1 car rental will repay fully the booking fee if flights are cancelled due to the volcano eruption in Iceland. To be eligible for the aforementioned reimbursement, Route1 requires a copy of the cancellation notice from the airline company in question.